Customer Interaction

This section covers the legislation that directly governs how a property practitioner interacts with leads, clients, and counterparties — from first marketing touch through to commission payment.

Lifecycle Map

Lead Acquisition  ──►  Consent & Data  ──►  Onboarding/KYC
      │                                            │
      ▼                                            ▼
Offers & Disclosures  ◄──  Showings  ◄──  Mandate & Instructions
      │
      ▼
Closing & Commission

Cross-cutting Laws

Some laws apply at every stage:

Law	Applies to
Code of Conduct (PPA Schedule)	Truthful advertising, confidentiality, conflict of interest, professional conduct — all stages
CPA Section 40–48	Plain language, fair dealing, unconscionable conduct — all interactions
POPIA Section 11–14	Lawful processing at every data-touch point